City of Ann Arbor
  • Water Treatment Plant
  • Ann Arbor, MI, USA
  • 80,000 - $95,000
  • Salary
  • Full Time

Drinking Water Quality Manager

Starting Salary Range: $80,000 - $95,000

Benefits offered with this position include:

  • Defined benefit pension plan
  • 401a with City match
  • Optional 457 Deferred Compensation plan
  • Reciprocal Pension Credit, available for pension-qualified applicants
  • Retiree health reimbursement account
  • Very generous medical/dental/vision/pharmacy plans
  • Paid vacation, personal time, floating holiday, plus sick days. Unused vacation and sick time rolls over
  • Short-term and long-term disability, life, and AD&D insurance
  • Flexible spending accounts
  • You can earn up to $500 annually by participating in our Wellness Incentive Programs. These dollars will be deposited into a health reimbursement account (HRA), which can be used toward eligible health care expenses
  • Tuition reimbursement $5000, must be employed 1 year to be eligible
  • Employee assistance program
  • Voluntary benefits like accident coverage, critical illness, LegalShield, and Identify Theft

Role Summary

To manage resources related to the continuous operation and water quality compliance of the Ann Arbor Water Treatment Plant (WTP).  These activities include, but are not limited to, guiding the operation of treatment equipment and processes, making recommendations on treatment modifications, guiding the daily scheduling and assignment of operations work, supervising staff supervisors, overseeing the environmental and process laboratory services (water and wastewater), preparing regulatory and non-regulatory required reports, developing agreements for and managing contract services, addressing customer water quality and pressure concerns, development of standard operating procedures, conceiving and leading research projects, coordinating with external research institutions, organizing public outreach campaigns, and managing union related issues.


Incumbent is responsible for, but not limited to, the following duties:

Essential Duties

  • Responsible for drinking water quality and compliance for the City's Water Treatment Plant, distribution system, and source waters
  • Performs supervisory duties including performance management and guiding staff supervisors in the effective supervision of personnel
  • Oversees the environmental and process laboratory services
  • Ensures all applicable safety programs are in place to protect employees, the public and the environment
  • Guides the operation of the water treatment plant by coaching staff supervisors and ensuring compliance with regulatory requirements and permits
  • Serves as subject matter expert for both plant chemistry, microbiology, and treatment processes
  • Develops/reviews written and verbal reports of current operations and system processes
  • Evaluates laboratory reports and coordinates laboratory issues with the Environmental Laboratory Supervisor
  • Oversees research program and coordinates with external research partners
  • Responds to customer water quality problems
  • Develops annual operation and laboratory budgets and approves material and equipment purchases
  • Manages union related issues such as grievances
  • Manages projects assigned by the Water Treatment Services Manager
  • Acts as Water Treatment Services Manager as assigned

Related Work

  • Provides training and developing training programs
  • Implements watershed protection programs
  • Prepares and reviews reports to plant and City staff, regulatory agencies and other agencies as needed
  • Creates bid documents used to purchase materials, services, supplies, equipment and chemicals
  • Prepares budget requests and develops necessary support data
  • Monitors expenditures
  • Oversees residuals management services
  • Participates in capital improvements projects, within plant and distribution system
  • Evaluates opportunities for continuous improvement in the delivery of services
  • Performs other duties as assigned

Knowledge of:

  • Water treatment chemical, physical and microbiological processes
  • Emerging general industry practices, state and federal regulations
  • Occupational safety principles, practices and precautions
  • General chemistry and analytical chemistry
  • State and Federal water quality regulations, laws, and standards
  • Occupational safety principles, practices and procedures
  • Basic budgetary and financial practices and procedures
  • Computers and software applications used in business settings (e.g., Microsoft Office Suite, CityWorks, LIMs, Mainsaver)
  • Principles and practices of personnel management and supervision
  • Employee/labor relations
  • Customer service principles
  • General union regulations and procedures

Skills and Ability to:

  • Allocate resources, set priorities and make sound operational decisions
  • Interaction and coordination of activities with systems planning, public works and engineering
  • Express ideas clearly and concisely, both orally and in writing
  • Represent the Service Unit to public agencies, regulatory bodies, special interest groups and members of the public
  • Interact with others in a positive and professional manner
  • Analyze information and data to identify and solve complex problems
  • Guide and motivate staff to foster an effective team work environment
  • Establish and maintain collaborative working relationships with all levels within the organization including all employees, City Council, other agencies, regulatory agencies, special interest groups and members of the public
  • Organize people, information, materials and records, including planning, assigning and supervising the work of subordinates
  • Perform a broad range of supervisory responsibilities over others
  • Implement operational improvements and monitor progress
  • Facilitate and lead meetings
  • Use computers and related software including word-processing, spreadsheets, database management, PowerPoint and email
  • Demonstrate proficient leadership skills, including performance management, coaching and employee development, team facilitation and communication, and customer relations
  • Respond empathetically to customer water quality/pressure concerns
  • Resolve conflicts

Training and Experience

  • Bachelor's degree with a major in environmental engineering, chemistry, biology or environmental science, including a minimum of 2-years college chemistry and/or microbiology
  • 7 years of progressively responsible experience, in one or more of the following areas; drinking water treatment, drinking water or wastewater laboratory, chemical or microbiological production processes, or academia
  • At least 2 years of supervisory experience
  • Masters or PhD Degree in a scientific field is preferred and can substitute for required experience

Licensing Requirements

  • State of Michigan Department of Environmental Quality (MDEQ) F-4 License within 1 year of employment or two testing cycles.
  • Must obtain F-1 (operator-in-charge) within 5 years of employment.
  • Valid Driver's License.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The physical ability to perform driving, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, and repetitive motions.

The physical ability to safely operate a motor vehicle, as incumbent may be subject to local and long distance driving.  Incumbent may be exposed to hazardous physical conditions (i.e., confined spaces, heights, mechanical parts, electrical currents, vibration, etc.), poor atmospheric conditions (i.e., fumes, odors, dusts, gases, and poor ventilation), extreme temperatures, inadequate lighting, and intense noise. 

More specifically, incumbents must have the ability to perform confined space activities including, but not limited to; climbing ladders, use of safety retrieval harness, entering confined spaces, wearing respiratory protection and all PPE required to perform safe work tasks. 

Incumbents must have the ability to lift tools, supplies and equipment weighing up to 50 pounds.  If necessary, the physical ability to enter into and exit from a boat, carrying equipment and supplies, etc. (rowing may be required).

Heavy Work: Exerting up to 50 pounds of force rarely, and/or up to 20 pounds of force infrequently, and/or up to 10 pounds of force occasionally to move objects.


We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process. The City of Ann Arbor has earned a perfect score on the Human Rights Campaign Foundation's Municipal Equality Index (MEI), which assesses lesbian, gay, bisexual, transgender and queer equality in more than 500 cities across the nation.

Related Titles: Supervisor Water Quality & Environmental Compliance, Water Quality Assurance Manager, Regulations Specialist, Site Operations Manager, Area Quality Manager, Water Production Superintendent, Treatment Plant Manager, Environmental Compliance Manager, Drinking Water Quality Manager, Environmental Scientist, Environmental Regulations Analyst, Professor of Environmental Science.

City of Ann Arbor
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