City of Ann Arbor
  • Public Works
  • Ann Arbor, MI, USA
  • 17.71
  • Hourly
  • Full Time

Administrative Assistant II

Benefits offered with this position include:

  • Defined Benefit Pension, Plus an optional 457 Deferred Compensation plan
  • Reciprocal Pension Service Time available for pension-qualified applicants
  • Retiree health reimbursement account
  • Very generous medical/dental/vision/pharmacy plans
  • Paid vacation, personal time, floating holiday, plus sick days. Unused vacation and sick time rolls over
  • Short-term and long-term disability, life, and AD&D insurance
  • Flexible spending accounts
  • You can earn up to $500 annually by participating in our Wellness Incentive Programs. These dollars will be deposited into a health reimbursement account (HRA), which can be used toward eligible health care expenses
  • Tuition reimbursement $2500, must be employed 1 year to be eligible
  • Employee assistance program
  • Voluntary benefits like accident coverage, critical illness, LegalShield, and Identify Theft

Pay Rate Information

This position is represented by the AFSCME union and starting pay is $17.71/hour. This position is eligible for step pay increases and potential progression increases. Please reference AFSCME's collective bargaining agreement located at:  

Job progressions serve as a way for union employees to demonstrate additional technical competencies, knowledge and skills to enhance their benefit to the City.  The progression allows employees to enhance their job responsibilities and pay through demonstration of increased competencies.

Role Summary

To provide general office support and assistance to Public Works management/supervisors and provide Service Area customer service.

Essential Duties

Coordinating the customer service aspect at the Wheeler Center and Materials Recovery Facility. Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction.  Performing administrative duties to assist Service Area management and supervisors such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents.  Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees.  Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms.  Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule.  Entering data in physical or electronic records according to specified procedures/systems.  Organizing data in a variety of ways to answer questions and create reports in support of management decisions. Answering questions and performing basic functions related to one or more municipal programs or processes. Enetering Payroll for Public Works employees, processing accounts payable/receivables, following established purchasing procedures and accepting payments at the Materials Recovery Facility. Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues. 

Related Work

Assist with expense and revenue processing, tracking and reporting. Keeping office technology programs current and within City policy.  Acquiring advanced knowledge of software applications and the ability to troubleshoot, maintain and expand system functionality. Performing related work as assigned.

Knowledge of

  • Standard office procedures
  • Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)
  • Basic mathematics 


  • Communicating tactfully and positively with the public and employees
  • Problem solving
  • Using and understanding office information technology
  • Coordinating multiple duties
  • Typing and Spreadsheets


Standard office equipment, PC, Fax, Copier, Calculator, Multi-line telephones

Training and Experience – Requirements

  • HS Diploma/GED
  • 2-3 years of office experience/customer service or related field
  • 2-3 years of Accounts Payable and Receivable experience
  • 2-3 years of Payroll experience
  • 2-3 years of Purchasing experience

Physical Requirements

Positions in this class typically require: walking, standing, reaching, stooping, kneeling, fingering, talking, hearing, seeing and repetitive motions.

Move and lift light objects less than 20 pounds such as mail, supplies and files.  Operating office equipment requiring continuous or repetitive hand/arm movements.  The ability to remain in a sitting position for extended periods of time.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process.

Other Related Titles: Receptionist, Accounting Associate, Management Assistant, Executive Assistant, Customer Service Representative, Office Assistant, Front Office Manager, Teller, Banking Associate, Customer Relations Representative.

City of Ann Arbor
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