City of Ann Arbor
  • Police
  • Ann Arbor, MI, USA
  • 50,000-60,000
  • Salary
  • Full Time

Management Assistant ~ City of Ann Arbor Police Department

We are looking for a dynamic, no-nonsense Management Assistant for the Police Department located in Downtown Ann Arbor. You will be responsible for the completion of highly confidential and complex administrative tasks for the Police Department.

In this role you will:

  • Create and maintain policies, procedures and record management systems, and document updates.
  • Provide back up for processing Accounts Payable for the Police Department
  • Research, compile and analyze data for projects and reports that support the decisions of the Police Department Administration.
  • Provide assistance to the public, City personnel, business owners/representatives, and vendors in person and over the telephone.
  • Maintain and update schedules as necessary
  • Maintain and update the Police Department website and social media sites.
  • Maintain confidential employee information and confidential collective bargaining records according to contractual agreements, City policy, and legal requirements.
  • Provide general administrative support for members of the police executive staff.

Knowledge of : (position requirements at entry)

  • Organizational and management change initiatives.
  • Principles regarding the use and sharing of information.
  • Basic mathematics.
  • Budget processes and project initiation and management.
  • Principles of administration and modern record keeping techniques.
  • Change management concepts and methods.
  • Conflict management methods and techniques.
  • Unionized environments.

Skills and Abilities to: (position requirements at entry)

  • Demonstrate clear, concise verbal and written communications.
  • Maintain confidentiality of information and restrict use of such information to work duties.
  • Establish and maintain good working relationships with Police Department members, City personnel, officials, the general public, and representatives of other jurisdictions.
  • Demonstrate tactful and positive communication with the City officials, City employees, other agencies, and the public
  • Display analytical thinking abilities, problem-solving techniques, and attention to detail.
  • Demonstrate excellent organizational and planning methods and techniques.
  • Demonstrate excellent customer service and relationship management techniques.
  • Make logical decisions, exercising appropriate judgment at all times.
  • Prioritize tasks and set Administrative office priorities to meet critical deadlines; capable of adapting to frequent shifts of tasks and priority assignments.
  • Record accurate minutes of meetings, transcribe dictation and demonstrate advanced knowledge of English grammar, composition and spelling.
  • Demonstrate advanced use and understanding of office information technology; capable of attaining functional usage of specialized City and Police software via training manuals or minimal training.
  • Advanced operation of personal computer and Microsoft Office (Word, Excel, Access, PowerPoint, Publisher, and Outlook)


  • Computer and software applications, multi-line phone, all-in-one unit (print, copy, fax, etc.), transcription equipment, and other miscellaneous office equipment. 


  • Bachelor's Degree in Business Administration, Public Administration, or a related field required.


  • Experience in general office practices and procedures: at least 2 years
  • Experience in coordinating work activities: at least 2 years
  • Experience with timekeeping software.
  • Experience working in a unionized environment preferred.
  • Experience working in a municipal government preferred.
  • Excellent customer services skills, both verbal and written.
  • Excellent attention to detail in a fast-paced environment.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Positions in this class typically require: walking, standing, stooping, kneeling, reaching, fingering, talking, hearing, seeing and repetitive motions.
  • Move and lift objects less than 20lbs such as mail, files, and supplies. Operating office equipment, requiring continuous or repetitive hand/arm movements.
  • Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.


We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process.

City of Ann Arbor
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