City of Ann Arbor
  • Police
  • Ann Arbor, MI, USA
  • 18.52
  • Hourly
  • Full Time

Community Standards Officer I

Pay Rate Information
This position is represented by the AFSCME union and starting pay is $18.52/hour. This position is eligible for step pay increases and potential progression increases. Job progressions serve as a way for union employees to demonstrate additional technical competencies, knowledge and skills to enhance their benefit to the City. The progression allows employees to enhance their job responsibilities and pay through demonstration of increased competencies.

Please reference AFSCME's collective bargaining agreement located at http://www.a2gov.org/departments/Human-Resources/Pages/Compensation-and-Contracts.aspx 


Role Summary
To investigate complaints and enforce parking and Community Standards ordinances.

Duties
Incumbent may be responsible for, but not limited to, the following duties: 
Essential Duties

  • Enforcing parking and Community Standards ordinance violations within the City
  • Investigating complaints of parking and Community Standards ordinance violations 
  • Issuing warnings to ensure properties are compliant with City Community Standards ordinances
  • Maintaining and tabulating a daily log of activities 
  • Documenting all parking and Community Standards ordinance violations 
  • Working cooperatively with residents and property owners by explaining actions required to comply with Community Standards ordinances 
  • Impounding vehicles for outstanding parking violations, obstructing public places or other infractions 
  • Participating with community associations and merchants to develop effective enforcement and prevention programs for parking and Community Standards ordinance compliance

Related Work

  • Preparing necessary reports of inspections 
  • Attending and testifying in court and at administrative proceedings concerning parking or Community Standards ordinance violations 
  • Responding to citizen inquiries in an efficient and timely manner 
  • Performing related work as assigned

Knowledge of

  • General principles, practices, methods and techniques of inspection and investigation
  • General operational characteristics and activities of a parking and code enforcement program
  • General mathematics
  • General map and route reading
  • General administrative, record-keeping and file maintenance systems
  • General computer hardware and software applications
  • Basic pertinent Federal, State and local laws, codes, regulations and parking violations

Skills and Ability to

  • Communicating through oral and written instruction
  • Customer service
  • Interpreting and enforcing parking and code policies and procedures
  • Active listening
  • Problem-solving
  • Methods and techniques of conflict resolution
  • Time management and task prioritization
  • Performing code inspection and enforcement activities
  • Operating computer systems and/or hand-held devices
  • Maintaining records and files

Equipment
City vehicle, computer systems, hand-held devices, two-way radio and miscellaneous office equipment.

Training & Experience - Requirements 

  • High School Diploma or equivalent (G.E.D.)
  • At least 2 years of proven customer service experience

Preferred

  • Associates Degree

Training

  • Determined by the Community Standards Officer Job Progression Process

Licensing Requirements

  • Valid driver's license

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, driving, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

The ability to safely operate a motor vehicle as incumbents may be subjected to local travel. Incumbent must be able to walk for an extended period of time primarily in an outside environment, including exposure to inclement weather conditions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.

** Successful candidates must be able to pass an extensive background investigation, pre-employment drug screening and physical. **

EEO:

We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of a person's actual or perceived race, color, religion, national origin, gender, age, condition of pregnancy, marital status, physical or mental limitation, height, weight, source of income, family responsibility, educational association, sexual orientation, gender identity or HIV status in any aspect of our hiring or employment process.

Related Titles: Parking Enforcement, Parking Referee, Ordinance Enforcement, Security Guard, Community Standards, Parking Official.

City of Ann Arbor
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