City of Ann Arbor
  • Information Technology
  • Ann Arbor, MI, USA
  • 25.98
  • Hourly
  • Temporary-Benefits Eligible


Nature of Work:

  • Works with staff to plan, schedule, monitor, verify, and analyze enterprise applications.
  • Review and document applications and procedures to prevent and correct production issues as necessary.
  • Investigate and insure resolution of issues reported to the Helpdesk.
  • Escalate and assist on issues needing input from other IT staff.
  • Identify and resolve client problems involving desktop applications, local and remote storage space allocation, network performance and operation, desktop configuration, and automated maintenance jobs and schedules.
  • Log and document production problems including documenting issues and resolutions in the Helpdesk software.
  • Identify reoccurring and potential process problems, jointly develop resolution plans and implements changes with other IT staff.
  • Review, develop and improve software deployment and maintenance scripts/procedures.
  • Install and troubleshoot hardware including computers, printers, phones, faxes, cameras, etc.
  • Recommend process controls for prevention of issues or improvement in production systems.
  • Investigate and test alternative methods to expedite problem resolution.
  • Analyze log files and recommends changes to improve processing and system utilization.
  • Recognize and identify areas where existing policies and procedures may require change or where new ones potentially need to be developed. Required Qualifications:
  • Associate's degree in computer science, information technology or related field.
  • Knowledge of computer hardware, software, and application programming.
  • Experience in working with computers and applications: at least three years.
  • Valid driver's license. Preferred Qualifications:
  • Bachelor's degree in computer science, information technology or related field. Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Positions in this class typically require: stooping, kneeling, reaching, lifting, pushing, pulling, driving, grasping, talking, seeing, hearing and repetitive motions


The ability to safely operate a motor vehicle, as incumbents will be required to travel throughout the City of Ann Arbor as necessary.  Duties entail the ability to work at a computer keyboard for extended periods of time or extended periods of time troubleshooting over the telephone.  Operating standard office equipment requiring continuous or repetitive hand/arm movements.  Move and lift objects up to 30 pounds such as computers, printers and supplies.


Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time. 

EEO: We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process. The City of Ann Arbor has earned a perfect score on the Human Rights Campaign Foundation's Municipal Equality Index (MEI), which assesses lesbian, gay, bisexual, transgender and queer equality in more than 500 cities across the nation.


City of Ann Arbor
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