City of Ann Arbor
  • Building and Rental Housing Inspection
  • Ann Arbor, MI, USA
  • 17.21
  • Hourly
  • Full Time

Administrative Assistant I

Location: Building and Rental Services 

Pay Rate Information

This position is represented by the AFSCME union and starting pay is $17.21/hour. This position is eligible for step pay increases and potential progression increases. Please reference AFSCME's collective bargaining agreement located at:  

Job progressions serve as a way for union employees to demonstrate additional technical competencies, knowledge and skills to enhance their benefit to the City.  The progression allows employees to enhance their job responsibilities and pay through demonstration of increased competencies.

Benefits offered with this position include:

  • Defined benefit pension plan
  • 401a with City match
  • Optional 457 Deferred Compensation plan
  • Reciprocal Pension Credit, available for pension-qualified applicants
  • Retiree health reimbursement account
  • Very generous medical/dental/vision/pharmacy plans
  • Paid vacation, personal time, floating holiday, plus sick days. Unused vacation and sick time rolls over
  • Short-term and long-term disability, life, and AD&D insurance
  • Flexible spending accounts
  • You can earn up to $500 annually by participating in our Wellness Incentive Programs. These dollars will be deposited into a health reimbursement account (HRA), which can be used toward eligible health care expenses
  • Tuition reimbursement $2500, must be employed 1 year to be eligible
  • Employee assistance program
  • Voluntary benefits like accident coverage, critical illness, LegalShield, and Identify Theft

Role Summary

To deliver general administrative support and assistance to the City Planning team, as well as support to front counter staff and rental community.

Essential Duties

  • Coordinating the customer service aspect of the Service Area and/or front office. 
  • Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction. 
  • Performing administrative duties to assist Service Area management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents. 
  • Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees. 
  • Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms. 
  • Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule. 
  • Entering data in physical or electronic records according to specified procedures/systems. 
  • Organizing data in a variety of ways to answer questions and create reports in support of management decisions.
  • Answering questions and performing basic functions related to one or more municipal programs or processes.
  • Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues. 

Related Work

  • Taking payments over the phone and at customer service desk.
  • Performing related work as assigned.

Knowledge of

  • Standard office procedures
  • Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)
  • Basic mathematics 


  • Communicating tactfully and positively with the public and employees
  • Problem solving
  • Using and understanding office information technology
  • Coordinating multiple duties
  • Typing and Spreadsheets

Training and Experience - Requirements

  • HS Diploma/GED
  • 1-2 years of office experience/customer service or related field

Physical Requirements

Positions in this class typically require: walking, standing, reaching, stooping, kneeling, fingering, talking, hearing, seeing and repetitive motions.

Move and lift light objects less than 20 pounds such as mail, supplies and files.  Operating office equipment requiring continuous or repetitive hand/arm movements.  The ability to remain in a sitting position for extended periods of time.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process. The City of Ann Arbor has earned a perfect score on the Human Rights Campaign Foundation's Municipal Equality Index (MEI), which assesses lesbian, gay, bisexual, transgender and queer equality in more than 500 cities across the nation.

Related Titles: Office Support, Permit Technician, Planning Analyst, Bank Teller, Lead Teller, Office Technician, Management Assistant, Executive Assistant, Office Manager, Banking Relations Manager, Administrative Support, Front Desk Manager, Banking Relationship, Customer Relations, Customer Service, Junior Planner, Planning Assistant.


City of Ann Arbor
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