City of Ann Arbor
  • Housing Commission
  • Ann Arbor, MI, USA
  • 17.21
  • Hourly
  • Full Time

Mission Statement

The City of Ann Arbor is committed to providing excellent municipal services that enhance the quality of life for all through the intelligent use of resources while valuing an open environment that fosters fair, sensitive, and respectful treatment of all employees and the community served.

 
Role Summary
To provide general office support and assistance to Service Area management and coordinate front office/Service Area customer service.

 
Duties
Incumbent may be responsible for the following duties:


Essential Duties
  • Coordinating the customer service aspect of the Service Area and/or front office. 
  • Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction.
  • Performing administrative duties to assist Service Area management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents. 
  • Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees.  
  • Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms. 
  • Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule. 
  • Entering data in physical or electronic records according to specified procedures/systems.  Organizing data in a variety of ways to answer questions and create reports in support of management decisions.
  • Answering questions and performing basic functions related to one or more municipal programs or processes. Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues. 

Related Work
  • Providing services in all areas of expense and revenue processing, tracking and reporting. Keeping office technology programs current and within City policy. 
  • Acquiring advanced knowledge of software applications and the ability to troubleshoot, maintain and expand system functionality. 
  • Board organization and support, including attending meetings, creating packets and taking minutes.
  • Performing related work as assigned.

The Way We Work
The Employees of the City of Ann Arbor...
  • Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of City services and objectives
  • Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
  • Foster meaningful interaction among people through the exchange of information to produce understanding
  • Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the City and community
  • Consistently work toward the common good of the organization and encourage others to do the same
  • Conduct themselves at all times in a professionally appropriate and respectful manner
  • Apply the proper safety/security practices according to established protocols, guidelines and policies

Knowledge of (position requirements at entry)
  • Standard office procedures
  • Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)
  • Basic mathematics

Skills (position requirements at entry)
  • Communicating tactfully and positively with the public and employees
  • Problem solving
  • Using and understanding office information technology
  • Coordinating multiple duties
  • Typing and Spreadsheets

Equipment
Standard office equipment, PC, Fax, Copier, Calculator, Multi-line telephones
 
Training and Experience (position requirements at entry)
HS Diploma/GED
1-2 years of office experience/customer service or related field

Physical Requirements
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
 
Positions in this class typically require: reaching, lifting, pushing, pulling, grasping, talking, hearing, seeing and repetitive motions.

Move and lift light objects less than 20 pounds such as mail, files and supplies.  Operating office equipment requiring continuous or repetitive hand/arm movements.  The ability to remain in a sitting position for extended periods of time.
 
Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.   
 
EEO: We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process. The City of Ann Arbor has earned a perfect score on the Human Rights Campaign Foundation's Municipal Equality Index (MEI), which assesses lesbian, gay, bisexual, transgender and queer equality in more than 500 cities across the nation.
City of Ann Arbor
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