City of Ann Arbor
  • Parks and Recreation
  • Ann Arbor, MI, USA
  • 75,000-90,000
  • Salary
  • Full Time

Mission Statement
The City of Ann Arbor's mission is to deliver exceptional services that sustain and enhance a vibrant, safe and diverse community.

Role Summary
To assist the Parks and Recreation Manager in addressing maintenance and infrastructure needs, at recreational facilities and parks. Serve as the subject matter expert (SME) in personnel, operations, fiscal, technical, and technological matters in the Parks and Recreation Services maintenance area. Ensure goals and objectives with assigned work area are consistent with the goals and objectives of Parks & Recreation Services, Community Services, and the City. 

Responsible for providing operational direction and technical oversight in accordance with unit policies, procedures and processes, assisting the Parks and Recreation Services Manager in addressing operational needs and managing multiple unit projects while maintaining positive customer relations. 

Performs under general supervision of the Parks and Recreation Services Manager and may be responsible for, but not limited to, the following duties:
Essential Duties
  • Takes a leadership role in providing direction to subordinates related to customer service, staffing, facilities, project delivery, and equipment
  • Assure that safety principles, practices and precautions are being followed across the work areas
  • Responsible for supervision, training, evaluation, discipline and corrective action plans of subordinate employees
  • Coordination with Parks & Recreation Services management team
  • Analyzes and makes improvements to maintenance operations with respect to technology, training, and resources
  • Responsible for coordination of asset maintenance and management program
  • Responsible for evaluating and approving plans, specifications, contracts and equipment specifications as they affect operations
  • Ensures effective operation and compliance with all State and Federal Regulations
  • Reviews usage and downtime maintenance costs
  • Reviews and approves resource allocation and work schedules
  • Acts as primary facilitator for supervisors in prioritizing and coordinating resources across the work areas within the unit
  • Assists in budget preparation and the monitoring of resource allocations and expenditures
  • Manages special projects of the Unit including, but not limited to:
  • Prepares request for proposals
  • Evaluates proposals and assisting with contractor selection
  • Monitors contractor performance and approves payments to contractors
  • Responsible for managing contracts, agreements and bids, including preparation, negotiations and performance assessments
  • Coordinates with other Units on projects and in capital improvements planning efforts  
  • Meets and confers with Unit manager and supervisors to discuss specific operational problems, possible courses of action and interpretation of existing unit policies and procedures
  • Reviews budget for Park Operations and Park Forestry areas of Parks & Recreation Services; able to analyze revenues and expenditures, track expenses, provide accurate budget forecasts, and develop budgets based around maintenance needs of Parks system
  • Constantly analyze operational procedures in an attempt to provide the best customer experience
  • Prepares maintenance schedules on a fiscal year basis
  • Sets work priorities, establishes goals and objectives, develops measures to evaluate the performance of staff and conducts employee performance evaluations
  • Conduct frequent site inspections at recreation facilities and parks to evaluate facility appearance, maintenance needs, and operational needs
  • Troubleshoot and resolve issues at recreation facilities and parks

Related Work
  • Coordinates with other city personnel regarding current and future projects and needs
  • Assures maximum deployment of technology across work areas
  • Acts as primary liaison with the Community Services Safety Coordinator and Safety Committee
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service
  • Applies policies and procedures, rules and regulations pertaining to the work and work group
  • Addresses and resolves union contract issues
  • Provides timely and accurate information for decision-making purposes
  • Keeps detailed and accurate records
  • Responsibility and primary contact for MIOSHA inspections
  • Assures the use of progressive and environmentally responsible techniques across work areas and the Unit
  • Ensures proper tracking and analyses of equipment use
  • Attends board and commission meetings as needed
  • Works to resolve problems and conflicts that surface
  • Performs other duties as assigned

Knowledge of
  • Outstanding customer service principles and practices
  • Contemporary principles and best practices of personnel management and supervision
  • Principles and practices of parks and recreation maintenance delivery
  • Occupational safety principles, practices and precautions
  • Employee/labor relations
  • General union regulations and procedures
  • Construction principles, methods, techniques and practices for land and structures, including ADA requirements
  • OSHA Regulations and Requirements
  • General Industrial, Building and Construction Safety Principles and practices
  • Broad Parks and Recreation  background
  • Maintenance of park grounds, forestry practices, maintenance of athletic fields, recreation facility maintenance,  and specialized grounds maintenance and recreation facility equipment
  • Basic knowledge of boards, commissions
  • Contemporary principles and best practices of accounting, budget preparation, management and analysis of data
  • Safety precautions relating to hazardous substances
  • Environmental management practices and stewardship
  • Pertinent federal, state, county and city laws, codes, ordinances and regulations
  • Computers and software applications used in business settings (e.g. word processing, spreadsheets, asset management software, payroll services, presentations)
Skills and Ability to:
  • Assist the Parks and Recreation Services Manager in critically analyzing operations, collaboratively designing and instituting improvements without disruption of existing operations
  • Thoroughly evaluate maintenance operations and make recommendations for improvements in service delivery to the Parks and Recreation Services Manger
  • Organize people, information and materials, including planning, assigning and supervising the work of subordinates
  • Provide both verbal and written communication that is easily understood, succinct, and diplomatic
  • Listen effectively to thoroughly understand the intended message
  • Analyze pertinent data and provide meaningful reports pertaining to the operations of the work unit
  • Establish and maintain effective, respectful, and productive working relationships with fellow employees and the public
  • Allocate resources, set priorities and make sound operational decisions
  • Negotiate and influence effective and appropriate solutions in difficult situations
  • Estimate resources, techniques, tools, materials and equipment required for projects across work areas of the unit in order to advise the Parks and Recreation Services Manager of operational needs
  • Interpret and apply legislation, laws and procedures related to the unit
  • Implement operational improvements and monitor progress

Computer, standard office equipment, , photographic equipment, cell phones, calculator, Microsoft Office applications, business application software, and other miscellaneous office equipment.
Training and Experience (position requirements at entry)

  • Bachelor's degree in Facilities Management, Recreation Management, Leisure Facilities Management, Commercial Recreation,  Public Administration or a related field
  • At least 4 years of operations experience in a Community Services, Public Works, or Parks and Recreation work setting, including at least 4 years of experience in supervision
  • Experience developing and maintaining preventative maintenance programs
  • Must be able to direct staff  after hours and on weekends

  • Master's Degree in Facilities Management, Recreation Management, Leisure Facilities Management, Commercial Recreation,  Public Administration or a related field
  • Knowledge of environmental management practices and stewardship
  • Union environment work experience
  • Experience working in a union environment

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The physical ability to: walk, stand, stoop, bend, kneel, crouch, reach, pull, push, feel, grasp, lift, talk, see, hear, and perform repetitive motions.  

Move and lift light objects weighing up to 20 pounds such as mail, files and supplies.  Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain seated or standing for extended periods of time.  

Position incumbent may be required to participate in, ride with or directly observe Community Services Area employees in performance of day-to-day responsibilities.  This may include, but is not limited to, climbing in and out of trucks and heavy equipment, extended periods of standing or walking, lifting and carrying specialized equipment and walking over rough and uneven terrain, as well as slippery surfaces to access work areas. 

EEO: We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process. The City of Ann Arbor has earned a perfect score on the Human Rights Campaign Foundation's Municipal Equality Index (MEI), which assesses lesbian, gay, bisexual, transgender and queer equality in more than 500 cities across the nation.
City of Ann Arbor
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