City of Ann Arbor
  • Housing Commission
  • Ann Arbor, MI, USA
  • 19.76
  • Hourly
  • Full Time

Occupancy Specialist

Pay Rate Information

This position is represented by the AFSCME union and starting pay is $19.76/hour. This position is eligible for step pay increases and potential progression increases. Please reference AFSCME's collective bargaining agreement located at:

Job progressions serve as a way for union employees to demonstrate additional technical competencies, knowledge and skills to enhance their benefit to the City.  The progression allows employees to enhance their job responsibilities and pay through demonstration of increased competencies.

Benefits offered with this position include:

  • Defined benefit pension plan
  • 401a with City match
  • Optional 457 Deferred Compensation plan
  • Reciprocal Pension Credit, available for pension-qualified applicants
  • Retiree health reimbursement account
  • Very generous medical/dental/vision/pharmacy plans
  • Paid vacation, personal time, floating holiday, plus sick days. Unused vacation and sick time rolls over
  • Short-term and long-term disability, life, and AD&D insurance
  • Flexible spending accounts
  • You can earn up to $500 annually by participating in our Wellness Incentive Programs. These dollars will be deposited into a health reimbursement account (HRA), which can be used toward eligible health care expenses
  • Tuition reimbursement $3500, must be employed 1 year to be eligible
  • Employee assistance program
  • Voluntary benefits like accident coverage, critical illness, LegalShield, and Identify Theft

Mission Statement

Ann Arbor Housing Commission (AAHC) seeks to provide desirable housing and related supportive services for low-income individuals and families on a transitional and/or permanent basis. AAHC will partner with housing and service providers to build healthy residential communities and promote an atmosphere of pride and responsibility.

Role Summary

Under the supervision of a Manager, an Occupancy Specialist is responsible for providing case management services for low-income housing programs. The Occupancy Specialist ensures that the tenants in the Commission's program are eligible to participate and are in compliance with all applicable regulations. The Occupancy Specialist maintains accurate and complete customer files and schedules interviews to complete compliance paperwork as needed. 

Essential Duties

  • Conducts income certifications by collecting and analyzing documentation, interviewing participants, entering data and drawing conclusions based on applicable Federal, State and other funder Guidelines
  • Corresponds with third parties such as employers, financial institutions, and mainstream benefit providers in order to verify participant information
  • Calculates the participants Total Tenant Payment (rent & utilities) based on their household characteristics and sources of income
  • Determine utility allowances and rent reasonableness for apartments
  • Completes annual EIV security training
  • Complies with Fair Housing Laws
  • Verifies data to ensure quality control in EIV and PIC related to participants
  • Mediates, resolves tenant disputes pertaining to tenant rent, size, composition changes or any other tenant disputes based on program requirements
  • Enter data into Yardi and complete 50058 submissions
  • Investigates cases for fraud, documents those cases, utilizes multiple computer databases to retrieve and submits information regarding tenant status
  • Implements updates of policies related to local, State, and Federal laws and regulations.
  • Attends grievance hearings to provide documentation as applicable
  • Coordinate with Finance Department to process payments correctlyProcesses annual and interim income certifications as needed to determine accurate tenant rent contributions and utility allowance reimbursements
  • Coordinates with the Family Self Sufficiency Program for participants who are eligible
  • Coordinates with landlords to execute HAP contracts and RTA's, complete unit inspections and approve unit for tenant's to lease-up
  • Ensures correct payment standards and utility allowances are utilized
  • Ensures that participants comply with the statement of Obligations of the Family
  • Processes Voucher Portability request out of AAHC program
  • Processes transfers and other changes of status
  • Terminates program participants who are out of compliance or over-income
  • Ensures that tenants that are eligible for the Earned Income Disallowance are properly calculated

Related Work

  • Refers tenants to Social Services and other community resources and agencies for additional assistance
  • Performs duties related to case retrievals for review and examination
  • Perform related work as assigned

Knowledge of:

  • HUD regulations related to multiple voucher programs
  • LIHTC and other affordable housing programs
  • SEMAP indicators as prescribed by HUD
  • Fair Housing, Section 504, and reasonable accommodation requirements
  • Public or Private property management including landlord/tenant law
  • Human relations, cultural diversity
  • Standard office procedures
  • Basic office software applications (e.g. Microsoft Office, Word, Excel, Outlook)
  • Basic mathematics

Skills and Ability to:

  • Maintain strict confidentiality of all tenant records
  • Demonstrate clear, concise verbal and written communication
  • Demonstrate well-developed organizational and time management skills
  • Service low-income, elderly, and disabled individuals
  • Communicate tactfully and positively with the public and employees
  • Problem solve
  • Use and understand office information technology
  • Coordinate multiple duties

Training and Experience


  • Associate Degree (Public Administration, Human Services, Business Administration). May substitute 4 years of experience with HUD housing programs such as HCV, VASH, Public Housing, PBV, PBRA, and/or CoC programs in lieu of Associate Degree
  • Experience in one of the following: Voucher Program, LIHTC Program or Property Management: at least 2 years
  • Have or be able to obtain Housing Choice Voucher Occupancy or Certified Occupancy Specialist (COS) certification within 1 year of hire


  • Bachelor Degree business, social work or public administration
  • Voucher program, LIHTC or Property Management experience: at least 4 years
  • HCV Occupancy certificate or Certified Occupancy Specialist (COS), LIHTC certification and HQS Certification

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Positions in this class typically require: reaching, stooping, kneeling talking, hearing, seeing and repetitive motions.

Move and lift light objects less than 20 pounds such as mail, supplies and files.  Operating office equipment requiring continuous or repetitive hand/arm movements.  The ability to remain in a sitting position for extended periods of time.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. 

EEO:  We are proud of our diverse workforce and our commitment to equal opportunity.  We do not discriminate on the basis of actual or perceived age, arrest record, color, disability, educational association, familial status, family responsibilities, gender expression, gender identity, genetic information, height, HIV status, marital status, national origin, political beliefs, race, religion, sex, sexual orientation, source of income, veteran status, victim of domestic violence or stalking, or weight in any aspect of our hiring or employment process. The City of Ann Arbor has earned a perfect score on the Human Rights Campaign Foundation's Municipal Equality Index (MEI), which assesses lesbian, gay, bisexual, transgender and queer equality in more than 500 cities across the nation.

City of Ann Arbor
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